A.D. RARASATI; J. SUMABRATA; M. I. HAFIDZ; H. T. ZUNA. SERVICE QUALITY ANALYSIS IN INDONESIAN HIGHWAYS. Malaysian Journal of Industrial Technology , [S. l.], v. 2, n. 1, p. 30–37, 2017. Disponível em: https://ejournal.unikl.edu.my/index.php/mjit/article/view/525. Acesso em: 17 jun. 2026.