Promoting Work Engagement in Nurses to Improve Service Climate and Patient Experience and Addressing Nurse Shortage in Healthcare Industry: A Viewpoint

Abstract

Worldwide, the number of healthcare facilities are expanding at a rapid pace. Hospitals as healthcare organisations provide services and healthcare facilities to accommodate the needs of their consumers, i.e., the patients. The patients are the key component of the healthcare infrastructure [1]. Patients perform financial transactions in hospitals to get the expected services, but obtaining healthcare services are more than just monetary transactions. It is crucial to provide satisfactory care so the patients may develop a favourable experience from the medical treatment or healthcare service they receive in hospital settings. One of the main concerns with the global healthcare system is the turnover of nurses. The shortages of skilled nurses continue to impede the provision of elevated care delivery, thus negatively impacting health outcomes and increasing the risk of mortality. A worldwide scarcity of nurses is expected in the coming decade [2], which requires urgent attention and demonstrates the significance of nursing staff in healthcare sectors.