THE TECHNICAL RELATIONSHIP OF HUMAN ERRORS TOWARDS THE OPERATION FAILURE OF FERRY SERVICES

Abstract

Human error is usually triggered by poor design, poor management, violations of use and poor maintenance. The operation failure on ferry services usually happens due to human errors. Human errors have been the major cause in any type of services or work. However, this research focuses on determining the main element of human error that causes failure on ferry services located at Bandar Maharani Terminal Ferry (BMTF) in Muar, Johor, Malaysia. The element of human error covers; Inadequate Communication, Equipment Failures and Lack of Technical Training, which should be recognised by the organisation as it helps to reduce or prevent the failure from happening in the maritime industry. 53 respondents among staff at Marine Department and Bandar Maharani Ferry Terminal participated in this research. The pairwise comparison was used for analysis and it shows that inadequate communication was given a score of 45.12, 35.98 for equipment failure and 38.69 for lack of technical training that have contributed to the failure of the ferry operations.