IMPACT OF PANDEMIC COVID-19 OUTBREAK TOWARDS INVENTORY MANAGEMENT: A CASE STUDY AT POSLAJU VICTORIA STREET HUB GEORGETOWN PENANG MALAYSIA

Abstract

The World Health Organization (WHO,2020) have categorized the coronavirus as a pandemic that is attacking the core of our societies. Governments and authorities on different levels used different methods to limit the spread of the virus. Most countries closed their borders, institutes and companies limited social gatherings and encouraged or ordered people to self-quarantine, stay home, and avoid social contact to minimize the risk of getting infected and/or spread the virus especially among risk groups. This study aims to investigate the inventory management at courier service Poslaju Victoria Street Hub Georgetown Penang, during COVID 19 pandemic and to identify the factors contribute on delay parcel. This survey involves 50 participants including the inventory staff. Descriptive analysis used to determine the mean and the percentage. These findings emphasize the importance of the courier services during this COVID-19 pandemic from this research it identifies highest factor that contribute to delay parcel which is customer location, online sale, and manpower of poslaju services.