THE ROLE OF CRISIS MANAGEMENT IN IMPROVING THE QUALITY OF HEALTH SERVICES PROVIDED TO PATENTS AT THE UNIVERSITY HOSPITAL OF TLEMCEN

Authors

  • Hazem Ferwanh University of Abu Bakar Belkaid Tlemcen, Tlemcen, Algeria
  • Sulaiman Al-Deeb University of Palestine, Gaza, Palestine

Keywords:

Crisis Management; Quality of Health Services; Tlemcen University Hospital;

Abstract

Abstract: The main objective of this research is to identify the role of crisis management in improving the quality of health services. In order to achieve the objectives of the research, we used the descriptive analytical approach to study the role of crisis management in improving the quality of health services provided to patients at the University Hospital of Tlemcen by distributing questionnaires to 50 individuals. Highly rated. The average arithmetic role of employees towards improving the quality of health services received a relative weight of (70.88%) And it came to a great extent.

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Published

01-06-2021

Issue

Vol. 5 No. 1 (2021): Special Issue: International Maghreb Conference - Sustainable Development

Section

Articles

License

Journal of Engineering Technology (JET)  is an open-access journal that follows the Creative Commons Attribution-Non-commercial 4.0 International License (CC BY-NC 4.0)

How to Cite

Hazem Ferwanh, & Sulaiman Al-Deeb. (2021). THE ROLE OF CRISIS MANAGEMENT IN IMPROVING THE QUALITY OF HEALTH SERVICES PROVIDED TO PATENTS AT THE UNIVERSITY HOSPITAL OF TLEMCEN. Malaysian Journal of Industrial Technology , 5(1), 17-34. https://ejournal.unikl.edu.my/index.php/mjit/article/view/581