DEVELOPMENT OF LOTO DEVICES FOR MINIATURE BREAKER ON CDU ELECTRICAL CONTROL PANEL BY USING 3D PRINTING TECHNOLOGY

Abstract

The demand for couriers' services has been exceptionally high over the last few years, with J&T Express being one of the popular courier services used by many e-commerce platforms. The rapid growth of e-commerce has led delivery companies such as Pos Laju, J&T Express, and DHL to focus on efficiency. The problem statement states that bad quality service will affect customers satisfaction and lead to complaints. A survey on customer purchases revealed that a lot of complaints are about the delivery not coming on time, the requested goods being damaged, and receiving negative reception feedback from employees. Good handling of parcel is as important as being fast and one of the keys of customer satisfaction for courier services. The researcher discussed the definition of the service quality and research model of the projects, including reliability, assurances, tangibility, empathy, and responsiveness. The method used for the research was quantitative, with convenience and random sampling methods. The purpose of this chapter is to answer the research questions and proof the hypothesis of this study. The conclusion for this study and recommendations for the company chosen is J&T Express and recommendations for future researcher to continue this research.