A STUDY ON CRITICAL SUCCESS FACTORS OF CONTINUOUS IMPROVEMENT IN OIL AND GAS INDUSTRIES

Abstract

The term "Critical Success Factors" (CSFs) refer to the vital aspects of a business that are necessary for its ongoing success in the market. Companies operating in industries such as petroleum and natural gas, including PETRONAS, fall within the scope of CSFs. This study aims to understand how oil and gas company management perceives the CSFs for continuous improvement. To gather quantitative data, a survey questionnaire will be administered to PETRONAS employees and the collected information will be analysed using the Statistical Package for the Social Sciences (SPSS). The objective of this research is to provide insights into the critical factors necessary for effective continuous improvement within PETRONAS, facilitating informed decision-making and prioritization of improvement efforts within the organization.